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How To: Troubleshooting Connection Problems

Symptom Possible Causes Possible Remedies
Unable to connect to device
  • Incorrect IP address
  • Device not powered ON
  • Ethernet cable to the device is loose or
  • Verify IP address setting in Communication Setup Window matches the device IP
  • Ping the device to see if the physical connection is OK
  • Try connecting to the device directly bypassing any router or switch (use a crossed
    Ethernet cable)
  • MDG form displays "?????" in place of data Polling has not been started in the MDG form Enable polling by checking the "Start Polling" checkbox in the MDG forms
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